Buy With Confidence
THE PRODUCT MATTERS.
SO DOES WHAT HAPPENS AFTER.
Returns, warranty coverage, payment options and real support are all part
of choosing a system — especially as the investment gets larger.
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60-Day Returns
Available on eligible standard products. Conditions and exclusions apply.
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Product Warranty
Warranty length and coverage vary by product.
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HSA/FSA Options
Eligible payment options may be available at checkout.
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Financing
Financing may be available through eligible payment providers.
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Real Human Support
Questions before or after your purchase? Reach out to the Valo team.
NO FINE-PRINT
GAMES.
Standard-device returns are subject to Valo's return terms.
Skincare and topical products may be final sale, and custom or
made-to-order systems such as certain commercial beds do not necessarily
follow the same return rules as standard consumer devices.
Always review the product-specific policy before purchasing.
Which Valo is the best place to start?
For a traditional red-light panel, Beam is the most
natural everyday starting point. If you mainly want skincare,
Glow Mask or Sculpt may make more sense. If you only want one targeted
area, consider Spark.
What's the biggest difference between Beam and Blaze?
Coverage. Beam is the more compact everyday panel.
Blaze is substantially larger and designed to expose more area during
one session.
When should I consider Surge instead of Blaze?
Surge makes more sense when you want a dedicated standing system
rather than a conventional panel setup. It is a much larger physical
commitment and is designed around substantially broader coverage.
Halo vs Aura — what's the difference?
Both are 360° lie-down systems. Halo is positioned for premium home
and professional use, while Aura is Valo's commercial flagship for
higher-volume professional wellness environments.
Should I choose based on irradiance?
Not by irradiance alone. Consider the published output together with
testing distance, wavelengths, treatment area, format and your intended routine.
Are more wavelengths always better?
No. A longer wavelength list does not automatically mean a more useful
device. What matters is which wavelengths are being delivered and how
the complete system fits the intended application.
Does Valo guarantee specific results?
No. Individual results vary, and red-light devices should not be
evaluated based on guaranteed-outcome claims.
Can I return a used device?
Eligible standard devices may be returned during the applicable
return window when they meet Valo's return conditions.
Customer return shipping may apply. Custom, made-to-order and
topical products may have different policies.
Are Halo and Aura covered by the same return policy?
Custom and made-to-order systems may not follow the same standard
consumer return terms. Review the specific product policy before ordering.
Can I use HSA or FSA funds?
Eligible payment options may be available through supported checkout
methods. Eligibility can depend on the product, payment provider and
your individual plan.
Is financing available?
Financing may be available through supported checkout providers.
Approval, limits, rates and terms are determined by the financing provider.
What if I still don't know what to buy?
Start with the amount of coverage you want and the format you'll
realistically use most often. If you're still between two products,
contact Valo support and tell us about your space and intended routine.
